Returns & Exchanges

At 111SKIN, we want you to be completely satisfied with your skincare journey; if you are not entirely happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Prepare Your Package

  Ensure the items are securely packed in their original box, including all protective materials and the completed returns form provided by our team.

• 3.
  Ship the Items

  Affix the prepaid label to the exterior of your package and drop it off at your nearest authorized carrier location, ensuring you obtain a tracking receipt for your records.

• 4.
  Processing & Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 7-10 business days.